18 April 2017
Mark Hardy, CEO TouchStar Technologies discusses the recent history and future direction of the OnBoard Retail division Read More >>
03 April 2017
At TouchStar Onboard Retail, the airline passenger is at the heart of our industry. We recognise that by providing an optimised service, Airlines have the ability to exceed expectations to create that all important passenger loyalty.
At TouchStar, our focus is on that of the modern airline passenger, those that demands fast, reliable and personalised service. Most importantly, what systems we can put in place to support and exceed those expectations. Read More >>
06 March 2017
Over our 30 year history, TouchStar has remained at the forefront of the airline industry with our leading on-board point of sale payments technology. Over this time, we have witnessed many changes in our industry which have been driven by the need for ‘fast travel’. One of the enablers of this so called ‘fast travel’ is the ongoing development of new technology, most notably wearables and IOT Read More >>
12 February 2017
Recently there has been much talk about full service airlines moving over to a Buy on Board model. Reports complain about slow service, so bad that on many flights reports suggest that only the first few rows of an aircraft are served. Other reports complain of credit cards being rejected for no reason, the point of sale device not knowing what is on a trolley, and loyalty points not being able to be used for payment.
Obviously with such a significant change, there will always be issues and teething problems, but its interesting to look and see if these problems are inevitable when moving to a Buy on Board model. I guess the fact that we have been supplying onboard retail systems for 30 years to a variety of airlines both full service and BOB gives us a bit of an advantage to start with so lets look at the issues involved. Read More >>
19 December 2016
2016 was a year of dramatic change for the travel industry. Increased levels of security, Improved in-air connectivity, more data about passenger preferences, the need for airlines to increase their revenue by selling more than just tickets and the unprecedented growth of mobile devices have all greatly contributed to the changes in passenger travel. As we enter a new year with these disruptive technologies, Touchstar looks to what will shape the future of air travel for the next 12 months, and beyond. Read More >>