Support


Software Support

Key to any partnership is a fast personal service when you need help. Our friendly, highly experienced team provide just that, the helpdesk web portal is monitored by the Novo service team and on receiving a support request we will ensure we respond promptly with a solution to your query.

Gold-Stock Hardware Support

Novo offer a Gold-Stock swap out service where our service department hold contingency stock on your behalf. In the event of a device failure, if the request is received before 3:30 pm (Monday – Friday) a replacement device will be dispatched the same day. The returned device is then repaired and put back into the customer specific Gold Stock pool.

Project Management

Every project is overseen by a dedicated project manager, from its inception through to conclusion and formally handed over to support. The project plan will detail the key milestones and checkpoints used to monitor and control progress. The Novo Onboard Retail Project Manager will facilitate the scoping study / Project Initiation and will be the main point of contact throughout the implementation process.

Training

Novo training workshop sessions are delivered by professional training staff who have expert knowledge of all aspects of on-board retail and the Novo software suite and hardware solutions. All workshops are tailored to the customer’s specific hardware and software configuration and delivered in combination with worked examples, training documents and videos.


All aspects of on-board sales process.

Picking – Packing – Despatching – Receiving.

Reconciliation – Reporting – Dashboard.

Stock Plans – Price Lists – Products – Journeys

Roles and Permissions