Novo support program

Get help to use the Novo Onboard Retail Suite

Our team of highly trained support staff and project engineers are there to help at every stage of your journey with Novo. From defining your requirements and setting up to training, go-live and post-go-live. Each client’s requirements are unique to them, and our training is bespoke to your business. That’s our guarantee!

Software support

The key to any successful partnership is receiving prompt and personal service whenever required. Our friendly, highly experienced team provides just that. Our helpdesk is monitored by the Novo support team - always ready to resolve queries quickly and efficiently.

Hardware support

We offer a gold-stock swap-out service wherein we hold contingency stock on your behalf. In the event of a device failure, a replacement device is dispatched the same day - provided the request is placed before 3:30 pm, Monday – Friday.

Project management

Every project is overseen by a dedicated project manager, from its inception through to conclusion and formally handed over to the support team. The project plan will detail the key milestones and checkpoints used to monitor and control progress. The project manager will facilitate the scoping study or project initiation and will be the main point of contact throughout the implementation process.

Staff training

Novo training workshop sessions are delivered by professional trainers with expert knowledge of all aspects of on-board retail and the Novo software suite and hardware solutions. All workshops are tailored to your specific hardware and software configuration and delivered in combination with worked examples, training documents and videos.

Let us help you train your crew on all aspects of the onboard sales process. Prepare them for every scenario.

From picking and dispatching to managing stock levels - our systems feed in to make it a seamless operation.

Keep track of your onboard sales with a real-time dashboard having robust reporting capabilities.

From stock plans and price lists to products and train journeys - having essential info at your fingertips.

Manage your crew’s roles and permissions - from the backend - on our omnichannel rail retail software.

Realise your ancillary revenue potential in the rail industry with Novo Product Suite.