home-banner-novo-final High-performing and
scalable rail retail software
hardware and payment technologies Guarantee increased passenger spending, reduced overhead costs, and maximised ancillary revenues with our cutting-edge Novo product suite. FIND OUT MORE

Who Are We

Novo Onboard Retail is a leading rail retail software provider that facilitates the sale of food, beverages, duty-free and virtual products onboard, enabling organisations to realise their ancillary revenue goals. Leveraging innovation and advanced software and hardware technology solutions since 1985, we streamline retail-on-board operations - regardless of the connectivity - and make selling a fast, easy and personalised experience for the passenger and the crew alike. Novo Onboard Retail is headquartered in the UK and serves businesses worldwide.

Novo product suite - Innovation without compromise

We specialise in providing the best-in-class onboard systems and all tools, both software and hardware, necessary to allow the rail crew to deliver the best possible passenger experience.

Our all-in-one enterprise solution seamlessly interfaces frontend NovoPOS hardware and software with payment systems and our state-of-the-art NovoHub back office.


Our flagship back-office solution provides management of the logistics behind the on-board operation. Facilitate and control workflows and all aspects of pre- and post-journey sales information and reconciliation. Read More


Streamline your in-journey or onboard operations - whatever the connectivity with our de facto POS software. Enhance crew productivity and make onboard selling a fast, easy and personalised experience. Read More

NovoPOS Hardware

We offer multiple mobile payment terminal options that are PCI DSS-compliant and fully integrated with the NovoPos software. They are future-proof and guarantee the lowest cost of ownership. Read More


This solution has the ability to offer real-time synchronised stock, accurately reflecting the availability of products on the train and enabling passengers to shop for items in real-time. Deliver what you show! Read More

We deliver streamlined rail retail software
solutions by focusing on three core capabilities:


Our knowledge, combined with a determination to push the boundaries of technology and apply it to the rail retail sectors, enables our partners to maximise their retail-on-board and ancillary revenues exponentially.


Benefit from the vast experience of 35+ years held by our team and get advice and guidance - whether you’re new to onboard retail or or a seasoned onboard retail professional and just want to investigate new cutting-edge technology.


Novo Onboard Retail helps the rail industry define, develop, deploy and support the best fit onboard retail solution. We ensure a fully scalable and future-proof solution that meets both your operational and strategic objectives.

Our Clients

  • “I would like to thank you and your team for a smashing Job on the TPE and EMR roll out. and all the help since.”

    Alex De Freitas Epos Manager
  • 'Since moving to Novo onboard retail we have been able to provide both Southern Irish Rail and Northern Irish Rail " a totally cashless onboard retail service."

    Cathal McNally Commercial Relationship Manager
  • Coming soon!.........

    CrossCountry Trains

Our Customers

Realise your ancillary revenue potential in the rail industry with Novo Product Suite.