home-banner-novo-final High-performing and
scalable rail retail software
hardware and payment technologies Guarantee increased passenger spending, reduced overhead costs, and maximised ancillary revenues with our cutting-edge Novo product suite. FIND OUT MORE

Who Are We

Novo Onboard Retail is a leading rail retail software provider that facilitates the sale of food, beverages, duty-free and virtual products onboard, enabling organisations to realise their ancillary revenue goals. Leveraging innovation and advanced software and hardware technology solutions since 1985, we streamline retail-on-board operations - regardless of the connectivity - and make selling a fast, easy and personalised experience for the passenger and the crew alike. Novo Onboard Retail is headquartered in the UK and serves businesses worldwide.

Novo product suite - Innovation without compromise

We specialise in providing the best-in-class onboard systems and all tools, both software and hardware, necessary to allow the rail crew to deliver the best possible passenger experience.

Our all-in-one enterprise solution seamlessly interfaces frontend NovoPOS hardware and software with payment systems and our state-of-the-art NovoHub back office.


Our flagship back-office solution provides management of the logistics behind the on-board operation. Facilitate and control workflows and all aspects of pre- and post-journey sales information and reconciliation. Read More


Streamline your in-journey or onboard operations - whatever the connectivity with our de facto POS software. Enhance crew productivity and make onboard selling a fast, easy and personalised experience. Read More

NovoPOS Hardware

We offer multiple mobile payment terminal options that are PCI DSS-compliant and fully integrated with the NovoPos software. They are future-proof and guarantee the lowest cost of ownership. Read More


This solution has the ability to offer real-time synchronised stock, accurately reflecting the availability of products on the train and enabling passengers to shop for items in real-time. Deliver what you show! Read More

We deliver streamlined rail retail software
solutions by focusing on three core capabilities:


Our knowledge, combined with a determination to push the boundaries of technology and apply it to the rail retail sectors, enables our partners to maximise their retail-on-board and ancillary revenues exponentially.


Benefit from the vast experience of 35+ years held by our team and get advice and guidance - whether you’re new to onboard retail or or a seasoned onboard retail professional and just want to investigate new cutting-edge technology.


Novo Onboard Retail helps the rail industry define, develop, deploy and support the best fit onboard retail solution. We ensure a fully scalable and future-proof solution that meets both your operational and strategic objectives.

Our Clients

  • “I would like to thank you and your team for a smashing Job on the TPE and EMR roll out. and all the help since.”

    Alex De Freitas Epos Manager
  • 'Using NovoSuite has given KCB great insight into its business which it has never had before.
    KCB customers and the Van Sales personnel have all been impressed with the slick nature of the system which has positively reflected upon the brand".

    Nasir Qureshi CTO
  • 'We have been using the Novo system for over two years now and have rarely found a company who are so supportive and proactive. The Novo system was quick to implement and extremely reliable.'

    Jon Einarsson CEO

Our Customers

Realise your ancillary revenue potential in the rail industry with Novo Product Suite.