Increase Ancillary Revenue Improve Crew Efficiency Improve Crew Efficiency Increase Customer Satisfaction

Welcome To TouchStar

TouchStar (formerly Novo IVC) were the first company to deliver a complete computerised on-board Point of Sale solution back in 1985.

With more than 30 years of continuous development and evolution, the NovoStar product suite provides best in class on-board Systems and all of the tools necessary to allow crew to deliver the best possible passenger experience. For more about our history please visit our About us page.

In todays more and more competitive market and reducing ticket prices, airlines are looking for ways to increase that all important ancillary revenue. They are unbundling ticket prices and offering a comprehensive range of chargeable extras.

But passengers have moved on from wanting just the best ticket price. Their expectations in terms of customer service are rising. That’s not

to say they aren’t willing to pay for extras. Far from it, but they want to know they are getting value. We believe the airlines need to provide a differentiated service, one that is geared to making the passenger’s journey more pleasurable and gives them a range of buying options.

For airlines the ability to create the service that will make this difference is all about technology. Technology that lets you learn about your customers and offer them the products and services that they will want to buy.

Read on to find out how TouchStar and the NovoStar Product Suite can help you deliver the best crew environment, an optimised and personalised experience for passengers and increased ancillary revenue for the operator.

asc grundon apcoa dhl marshall paragon swissport monarch togservice http://test.novoivc.com/files/mydocs/Novo_TC_Case_Study.pdf nsb tourvest alpha jetstar airberlin first western south african newrest jet2 transavia taag jetstarasia air maurituius alphalsg ltu air namibia arik first catering airarabia alpha arkia kenya condor jr group