Increase Ancillary Revenue Improve Crew Efficiency Increase Customer Satisfaction Improve Operational Efficiency
Ancillary Revenue
Ancillary Revenue
  • Higher Ancillary Revenue
  • Lower Operating Costs
  • Maximise Yield
  • Passenger Loyalty
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Crew Experience
Crew Experience
  • Increased Time Selling
  • Reduced Administration
  • Passenger Information
  • Sales Targets
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Passenger Experience
Passenger Experience
  • Propensity To Buy
  • Customer Satisfaction
  • Passenger Choice
  • Personalised Experience
  • Informed Passengers
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Operational Efficiencies
Operational Efficiencies
  • Propensity To Buy
  • Customer Satisfaction
  • Passenger Choice
  • Personalised Experience
  • Informed Passengers
More Information

Welcome to Touchstar

Touchstar ( formerly Novo IVC) were the first company to deliver a complete computerised on-board Point of Sale solution back in 1985.

With more than 30 years of continuous development and evolution, the Novostar product suite provides best in class on-board Systems and all of the tools necessary to allow crew to deliver the best possible passenger experience. For more about our history please visit our About us page

In todays more and more competitive market and reducing ticket prices, airlines are looking for ways to increase that all important ancillary revenue. They are unbundling ticket prices and offering a comprehensive range of chargeable extras.

But passengers have moved on from wanting just the best ticket price. Their expectations in terms of customer service are rising. That’s not to say they aren’t willing to pay for extras. Far from it, but they want to know they are getting value. We believe the airlines need to provide a differentiated service, one that is geared to making the passenger’s journey more pleasurable and gives them a range of buying options.

For airlines the ability to create the service that will make this difference is all about technology. Technology that lets you learn about your customers and offer them the products and services that they will want to buy.

Read on to find out how Touchstar and the Novostar Product Suite can help you deliver the Best Crew Environment, A On Board Personalised Experience and Increased Ancillary Revenue.

The novostar suite

The novostar suite

Built from the ground up and utilising the experience gained with over 5000 POS deployments around the world, Novostar is the leading  independent on board retail solution for Airlines, Trains and Buses. 

Our user friendly Point of Sale application works on all major operating systems including Android, IOS and Windows and works on Tablets and all in one devices. Whatever your requirement we have a fully PCI/DSS payment solution regardless of your hardware choice.

The innovative, Cloud based, Novostar Connect provides the connectivity between the back office and the point of sale device, whether that is on the ground connected by mobile network,  Wifi, or disconnected. Novostar Connect keeps everything synchronised using the latest push technology to deliver only the changes in information. Based on the Industry leading Microsoft Azure platform, this provides the perfect solution wherever in the world you have your bases.

Built as a windows store application, the Novostar Hub allows the configuration of all of your on-board systems, whether that's products, prices, trolly or the devices themselves, Novostar Hub is the one location to manage the onboard experience. As a windows store application it is equally at home on a desktop in the office as it is on a tablet in the warehouse.

The Novostar Hub Adapters are where our systems meet the rest of the world, Cloud based, they allow transfer of information to and from your existing internal or external systems.

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